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SHIPPING & RETURNS

1. Order Processing

All orders are processed as soon as possible - we aim for within the next business day. Once your order is shipped, you will receive a confirmation email with tracking details.

Plain Summary: We ship as quickly as possible — orders are usually processed within the next business day.

 

2. Shipping Options & Restrictions

  • Shipping Area: We ship to all 50 U.S. (United States) states.

  • No PO (Post Office) Boxes or International Shipping: We do not ship to PO boxes or international addresses at this time.

  • Shipping Methods: Standard, expedited, and express options are available at checkout.

  • Delivery Estimates: All shipping timelines are estimates and may vary due to carrier delays or events beyond our control.

Plain Summary: U.S. addresses only, no PO boxes, and multiple shipping speeds; delivery times are estimates.

 

3. Shipping Charges

Shipping charges are calculated at checkout and are non-refundable.

Plain Summary: Shipping costs are shown at checkout and are non-refundable.

 

4. Risk of Loss & Title

All items are shipped FOB (Free On Board) shipping point. This means that once your order leaves our facility and is scanned by the carrier, ownership and responsibility for the shipment transfer to you. Louxnyx, and its affiliates (Amber Budd Atelier, L.L.C.) is not liable for lost, stolen, delayed, or damaged shipments after the carrier has accepted the package.

If you encounter a problem during transit, such as a lost or damaged package, you will need to work directly with the carrier to file a claim. Louxnyx will assist with providing shipment details to support your claim but cannot guarantee a resolution from the carrier.

Plain Summary: Once the carrier picks up your package, you own it. If something happens during shipping, you’ll need to work with the carrier, and we can help by providing tracking info.

 

5. Returns & Exchanges

  • Eligibility: Returns are accepted within 2 business days of delivery  for unopened and unused products only. A product is considered “used” if the seal is broken.

  • Condition: Items must be in their original packaging and undamaged.

  • Authorization Required: All returns require prior authorization. Louxnyx reserves the right to deny returns that do not meet the eligibility or condition requirements.

  • Refunds: Refunds are issued to the original form of payment. Shipping costs are non-refundable.

  • Return Shipping: Customers are responsible for return shipping.

Plain Summary: Contact us first; returns without authorization may be refused. Only unopened products qualify.

 

6. Damaged or Incorrect Items

Inspect your order upon delivery. If your order arrives damaged or incorrect, notify us at info@louxnyx.com within 2 business days of delivery. We will arrange a replacement or refund.

Plain Summary: Check your order right away. If something’s wrong, contact us within 2 days.

 

7. Sale and Clearance Items

Sale and clearance items are final sale and cannot be returned or exchanged.

Plain Summary: Discounted items can’t be returned.

 

8. Promotions and Special Offers

All promotions, discounts, and special offers are subject to availability and may be modified or canceled at any time. Returns on promotional items may impact eligibility and refund amounts.

Plain Summary: Promotions may change, and returns may affect refunds.

 

9. Force Majeure

Louxnyx is not responsible for shipping delays or failures due to events beyond our control, such as natural disasters, severe weather, carrier disruptions, strikes, or other unforeseen circumstances.

Plain Summary: We can’t control every delay; sometimes things happen beyond our control.

 

10. Contact Us

For questions about shipping or returns:

Email: info@louxnyx.com

Mail: Louxnyx, 13773 Nicollet Ave, Burnsville, MN 55337

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